Howdy, y’all! Here are the details regarding returns, refunds, and class cancellations.
At Jeff & Angie Photography, we put a whole lot of heart into every photo, print, and class we offer. We strive for your satisfaction, but in the event of any unforeseen circumstances, we are here to support you.
All of our products are made-to-order just for you, which means all sales are final.
BUT—if your order arrives damaged or defective, we’ll gladly send a replacement.
To request a replacement:
Contact us within 7 days of delivery
Include your order number, a brief description, and a photo of the damage
Send to: info@jeffandangiephotography.com
Or give us a call at: 361-396-9665
We’ll fix it up faster than a Texas thunderstorm clears the skies.
Digital downloads and completed sessions are non-refundable (because once it’s captured, it’s yours forever). Your satisfaction is our priority. If you are not satisfied, please reach out to us and we will address the issue.
Jeff & Angie Photography
Unless otherwise stated for a specific event, the following cancellation policy applies to all Jeff & Angie Photography photo tours, workshops, and travel events. Because these experiences require advance commitments for lodging, transportation, guides, permits, and other non-refundable expenses, refunds are subject to the timeline below.
You will receive a full refund minus the deposit, unless otherwise noted in the tour description.
If your spot can be filled by another participant, your deposit will also be refunded once the replacement participant has paid their tour fees in full.
Any payment processing fees (such as PayPal or credit card fees) incurred at the time of your original payment will be deducted from the refunded amount.
You will receive a 50% refund of monies paid, minus the deposit (the deposit is non-refundable), unless otherwise noted in the tour description.
If your spot can be filled, all monies paid—minus the deposit—will be refunded once the replacement participant has paid in full.
Any payment processing fees incurred at the time of your original payment will be deducted from the refunded amount.
No refunds will be issued for cancellations made within 60 days of the start date.
If your spot can be filled, all monies paid will be refunded minus the deposit and a 10% administrative surcharge, once the replacement participant has paid in full.
Any payment processing fees incurred at the time of your original payment will be deducted from the refunded amount.
For your protection, we strongly recommend purchasing trip cancellation insurance through your travel agent or an independent provider. While coverage varies by policy, trip insurance may provide reimbursement for unexpected events such as illness, family emergencies, weather disruptions, or other unforeseen circumstances that require you to cancel your trip.
Because life happens and nature is unpredictable, we strongly encourage all participants to carry travel insurance.
Popular travel insurance providers include: Faye, Allianz, TravelGuard, Nationwide, and World Nomads.
Policies: If something unexpected happens, let us know—we’re flexible folks and always try to work with our students when we can.
Each workshop has a deposit that is due at the time of booking, unless other arrangements have been approved. it varies depending on the workshop.
100% of the total workshop cost is due 90 days before the workshop’s start date.
If you have any questions about your order, class, or anything else, don’t hesitate to contact us at info@jeffandangiephotography.com. Don’t hesitate to reach out.
And remember: keep clickin’ and have fun out there!
